Frequently Asked Questions:

What is Cash Converters?
Cash Converters is the world's leader in the buying and selling of quality pre-owned goods. Every Cash Converters store has a buy shop where you can sell your unwanted goods and a retail shop where there is a wide range of goods for sale. Cash Converters also offers a range of alternate financial services.

How do I sell to Cash Converters?
Cash Converters will buy anything of value- in fact anything that is in good condition and portable, except for clothing and books. Bring your unwanted goods and negotiate your price with one of our knowledgeable buyers. We will give you cash on the spot! There's no waiting, no advertising cost, no risk of non-payment- it's the quickest, safest way to sell. You have to be over 18 years of age and your I.D. is required.

What is a Cash Advance?
A Cash Advance is an instant loan given against anything of value. If you need some quick, emergency cash you can loan it against an item of value for 30 days. This means that you get your item back at the end of the loan term. The interest charged depends on the amount loaned and complies to the National Credit Act requirements.

What is a PayDay Advance?
A PayDay Advance is a short-term loan advanced against your next salary.

What do Cash Converters sell?
All stores have a wide range of pre-owned goods for sale at unbelievable prices. Our stores are modern and well merchandised, offering a unique shopping experience. Part of the fun in shopping at a Cash Converters store is that you never know what you may find. Our merchandise changes daily so what you can’t find one-day, may be there the next.

Do I get a Warranty?
Cash Converters offers a unique 90-day warranty on goods sold.

How do I pay for the goods?
Cash is the preferred method of payment but cheques and credit cards are welcome. Lay-byes and finance options from the Consumer Credit Corporation are also an alternative.

What exactly is a Cash Converters store?
Cash Converters stores consist of a “Buy shop” where customers sell their goods and a retail store where customers can buy a wide variety of pre-owned goods. Cash Converter stores are bright and modern where customers can buy and sell quality second-hand household goods in a cheerful, up-to-the-minute retail environment. Unlike your traditional dark, dingy second-hand shop, a Cash Converters store is well-lit, and distinctively painted in bright colours. Attractive and well situated amongst more traditional retailers, the merchandising display is exciting and the trading style unique.

How does Cash Converters guard against buying stolen goods?
Cash Converters has a strict Zero Tolerance policy on stolen goods. All franchisees have to abide by the policy and face being disenfranchised if they do not. There are various methods that buyers use when purchasing goods from the public in order to determine whether or not they are stolen. Should goods be found to be stolen, Cash Converters immediately calls the police and detains the person selling the goods until the police arrive to deal with it.

The methods used are as follows:

• Cash Converters abide by the Second hand goods Act 23 of 1955
• All goods are held for seven days before they can be sold
• Cash Converters will do everything reasonable to ensure that no stolen or suspect goods are traded in the store and if we have any doubt, we will not buy them
• Buyers are trained to look for certain things like chargers with cell phones, remotes with TV’s and Hifi’s etc
• Goods will not be purchased from anyone who does not produce a valid ID
• Anyone selling goods must be over the age of 18 years
• Suspicious characters’ details are communicated on the internal electronic bulletin board