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YOUR MOST FREQUENTLY ASKED QUESTIONS, ANSWERED

A: Level 3 allows our stores to open for all trade. This means our stores can buy, sell and loan cash.

A: The safety of our customers and staff remains our top priority during this time. All the government-mandated regulations will be strictly adhered to. Every person in the store is required to wear a protective mask. We will maintain 1.5-metre physical distancing queues, hand sanitisers will be available throughout the store and on entry, contactless card transactions are encouraged, limited cash is permitted, and the number of customers allowed in any area of the store at any time will be restricted.

A: Please call or visit the store where your item is on loan to discuss your Cash Advance loan contract.

A: Yes, our full loans product range is permitted to trade under level 3. Customers are able to visit any one of our stores and chat to our friendly staff; or call the store nearest to discuss our loan options. You need to be over 18 years of age to transact with us, and we require original proof of identity for all transactions.

A: Please make contact with the store to speak to the store manager or franchise owner about your loan application.

A: Cash Converters stores are fully operational according to the current lockdown regulations.

A: Our stores are treasure troves so the best way to find what you are looking for is to call or pop into your nearest CashiesTM store to confirm their stock availability.

A: If you want to know the price of the item you want to sell, it would be best to pop into any of our stores to chat to a buyer. You must be over 18 years of age and have any original proof of identity with you to transact with us.

A: Please contact our customer care team by emailing us at customercare@cashconverters.co.za – please give us your name and contact details, as well as the name of the store and details of the incident.

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If you’re interested in learning more about our brand, our business model, and how to become a franchisee, we’d like to invite you to join our CEO and co-founder, Richard Mukheibir, for a virtual webinar.

Our next webinar will be held on 19 August at 2:00pm.