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YOUR MOST FREQUENTLY ASKED QUESTIONS, ANSWERED

A: Adjusted level 1 allows our stores to open for all trade. This means our stores can buy, sell and loan cash.

A: The safety and wellbeing of our staff and customers remains our greatest priority. In line with government regulations, our customers will only be allowed to enter our stores if they are wearing a mask. We have also rolled out social distancing decals on our store floors, to remind our customers to maintain the appropriate distance while queuing.

A: Cash Converters offers two loan products – both unsecured and secured. An unsecured loan requires the completion of an affordability assessment as well as a credit check. A secured loan, which we call a Cash Advance, doesn’t require an affordability assessment or a credit check. If you’d like to complete a loan with us, please visit your closest store.

A: Every Cash Converters store is a registered credit provider with the National Credit Regulator. Fees are charged as per regulations to the National Credit Act, no. 34 of 2005, for short term credit transactions.  For more information click here.

A: If your Cash Advance expires on a public holiday, please make contact with the store in question to make special arrangements with the store manager or owner. To find store contact details, click here.

A: Please contact our customer care team by emailing us at customercare@cashconverters.co.za – please give us your name and contact details, as well as the name of the store and details of the incident.

A: Our stores are treasure troves so the best way to find what you are looking for is to call, pop into your nearest Cashies store or visit our online store to confirm their stock availability. Click here.

A: Some of our stores offer lay-bys. Please call your nearest Cash Converters to confirm if they do. Terms and conditions differ from store to store, so be sure to discuss those too.

A: We have a six-month guarantee policy on our items; faulty items can be repaired, replaced or refunded at the customer’s discretion. Please do note there are some items which are excluded from the guarantee – these items are listed on the back of your till slip and on our website. Please keep your till slip in order to validate your guarantee if you should need to do so.

A: If you want to know the price of the item you want to sell, it would be best to pop into any of our stores to chat to a buyer. You must be over 18 years of age and have any original proof of identity with you to transact with us.

Looking for an exciting and profitable business opportunity?

JOIN OUR WEBINAR!

If you’re interested in learning more about our brand, our business model, and how to become a franchisee, we’d like to invite you to join our CEO and co-founder, Richard Mukheibir, for a virtual webinar.