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YOUR MOST FREQUENTLY ASKED QUESTIONS, ANSWERED

A: Adjusted level 2 allows our stores to open for all trade. This means our stores can buy, sell and loan cash.

A: Cash Converters Pinetown has been severely damaged and remains closed until we can re-establish it for trade, please contact Cash Converters Greyville for any queries.

A: The formal claims process for looted Cash Advance loan items has now been concluded. The final date to submit a claim form as well as proof of payment and supporting documentation was 31 August 2021. The submission process for these claims has been initiated, and we will advise as information becomes available.

For any further queries or communication please contact the store directly:

Cash Converters Berea – [email protected] or 066 240 1958

Cash Converters Greyville – [email protected] or 031 309 4002Cash Converters Pinetown – [email protected] or 031 309 4002

A: Our stores may request original sales receipts or proof of ownership before processing a transaction. We continue to work closely with the SAPS to prevent the buying and selling of stolen products.

A: Customers who choose to repay their loan are required to repay the full amount on or before the due date into the following bank account using your contract number as the reference:

– Cash Converters Berea

Bank: FNB
Account number: 62358564021

– Cash Converters Greyville

Bank: FNB
Account number: 62283013846

– Cash Converters Pinetown

Bank: FNB
Account number: 62831377206

A: All lay-bys which have been looted will be refunded to each customer. We are working hard to attend to this and will notify all affected customers as soon as we can.

A: Cash Converters offers two loan products – both unsecured and secured. An unsecured loan requires the completion of an affordability assessment as well as a credit check. A secured loan, which we call a Cash Advance, doesn’t require an affordability assessment or a credit check. If you’d like to complete a loan with us, please visit your closest store.

A: Every Cash Converters store is a registered credit provider with the National Credit Regulator. Fees are charged as per regulations to the National Credit Act, no. 34 of 2005, for short term credit transactions.  For more information click here.

A: Our stores are treasure troves so the best way to find what you are looking for is to call, pop into your nearest Cashies store or visit our online store to confirm their stock availability. Click here.

A: Some of our stores offer lay-bys. Please call your nearest Cash Converters to confirm if they do. Terms and conditions differ from store to store, so be sure to discuss those too.

A: We have a six-month guarantee policy on our items; faulty items can be repaired, replaced or refunded at the customer’s discretion. Please do note there are some items which are excluded from the guarantee – these items are listed on the back of your till slip and on our website. Please keep your till slip in order to validate your guarantee if you should need to do so.

A: If you want to know the price of the item you want to sell, it would be best to pop into any of our stores to chat to a buyer. You must be over 18 years of age and have any original proof of identity with you to transact with us.

A: Please contact our customer care team by emailing us at [email protected] – please give us your name and contact details, as well as the name of the store and details of the incident.

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