Frequently Asked Questions

  • Q: What does level 4 mean for Cash Converters stores and our customers?

    A: Level 4 only allows our stores to re-open for limited retail sales. We’re able to buy and sell limited items, which include personal ICT equipment, baby goods, hardware, certain medical items, and heaters. The rest of our business is prohibited from operating under the current regulations. Remember to call your store to confirm their trading hours before you visit.

  • Q: My Cash Advance loan has expired during the level 5 lockdown period; can I collect my item during level 4?

    A: Please make contact with the store where your item is on loan to discuss your Cash Advance loan contract. Remember to call your store to confirm their trading hours before you visit.

  • Q: Will I be able to redeem my Cash Advance items from a store during the level 4 lockdown period?

    A: Please make contact with the store where your item is on loan to discuss your Cash Advance loan contract.

  • Q: How do I make a payment if my loan expires during the lockdown period?

    A: Please make contact with the store where your item is on loan to discuss your Cash Advance loan contract. Remember to call your store to confirm their trading hours before you visit.

  • Q: Which stores are open?

    A: Cash Converters stores are open for partial trade, according to the current lockdown regulations. Please contact the store to confirm their trading hours before you visit.

  • Q: I can’t get a hold of a store

    A: Cash Converters stores are open for partial trade, according to the current lockdown regulations. Trading hours may be different depending on the landlord’s regulations. Please continue to call the store before you visit to confirm their trading hours.

  • Q: What are the stores trading hours?

    A: Our store trading hours may differ from one store to the other depending on the landlord’s regulations. Please contact the store to confirm their trading hours before you visit.

  • Q: Can I sell other items?

    A: We are only permitted to buy limited items under level 4 regulations; but please contact your nearest store and chat to a buyer. As soon as the regulations change we will update you.

  • Q: Can we buy other items not listed as part of the level 4 alert level regulations?

    A: Unfortunately, no, only items listed under the level 4 regulations can be bought. However, our stores are treasure troves so the best way to find what you are looking for is to call your nearest Cashies store to confirm their stock availability.

  • Q: Can I pawn items?

    A: Unfortunately, not, the current level 4 regulations do not allow pawn transactions.

  • Q: What should I do if I collected my pawned item before the lockdown but there is damage to the item?

    A: Please contact our customer care team by emailing us at customercare@cashconverters.co.za – please give us your name and contact details, as well as the name of the store and details of the incident.

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If you’re interested in learning more about our brand, our business model, and how to become a franchisee, we’d like to invite you to join our CEO and co-founder, Richard Mukheibir, for a virtual webinar.

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10 June 2020 at 2:00pm.

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